Support

Emulex Connectivity Products

US 
info@emulex.com
800-368-5393

International (EMEA, APAC, Canada, South America) 
info@emulex.com 
44 1189-772929

Emulex Connectivity Products

Americas 
repair@emulex.com 
800-752-9068 or
+1 714-885-3413
FAX: +1 714-885-3787

EMEA 
services.europe@emulex.com  
+44 1189-772929

Emulex Connectivity Products

Knowledge Base
Submit a case
Email Tech Support

Call Tech Support:
+1 800 854 7112 or
+1 714 885 3402

Endace Visibility Products

Submit a case
Email Tech Support

Call Tech Support:
US Toll Free: +1 866 501 3356
UK Toll Free: +44 0800 051 3887
Australia: +61 1800 144 708
New Zealand: +64 7 959 2630

To return your product to Emulex for repair or replacement, you must obtain authorization using the RMA request form for up to 10 units. For more than 10 units, please send an e-mail to repair@emulex.com or call.

RMA Details

Upon receipt of your completed RMA Online Request Form, we will verify the Warranty status of each item noted.

  • If all items are under warranty, we will email your RMA number promptly. The emailed document will include the address of our Repair Center and additional shipping instructions.
  • Advanced replacement service, we are able to offer advance replacement of the defective product, please contact repair@emulex.com for details.
  • If any of the products are found to be out-of-warranty, a repair quote will be returned to you via e-mail. Follow the instructions on the e-mail to provide Emulex with payment information or decline the out-of-warranty repair. We can then reply with the RMA#, and shipping instructions.

Freight Charges

You will be responsible for returning the product to Emulex, freight paid by you, the customer. Emulex will then repair the product and return it to you, freight paid by Emulex.

RMA Tax Exempt Policy

Emulex's policy is to add the applicable local sales taxes (based upon your "ship to" address) to all repair charges. If this repair order should be tax exempt, please include a copy of your tax exempt certificate when replying to the repair quote.

Please Note: Requests for a tax credit may incur a $125.00 administration fee.