Emulex产品授权
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OEM品牌产品的支持
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Emulex品牌产品的支持
联系Emulex的连接技术专家,最大限度地延长数据中心正常运行时间并提高性能。
MyEmulex -
创建一个MyEmulex账户
便可在我们的技术支持数据库中记录并监控自己的支持案例:
 | - 响应时间(8am-5pm,太平洋标准时间): 两小时内(通常只需要几分钟)收到工程师回复,具体取决于工作负载。
- 优势: 情况有变时自动收到通知,并在我们输入的同时查看案例说明。
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电子邮件支持 - 发送电子邮件至tech.support@emulex.com:
 | - 响应时间(8am-5pm,太平洋标准时间): 两小时内(通常只需要几分钟)收到工程师回复,具体取决于工作负载。
- 优势: 迅速发送电子邮件,在我们寻找合适的解决方案时继续工作。
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电话支持 - 拨打 1-800-854-7112,按语音提示操作:
 | - 响应时间(8am-5pm,太平洋标准时间): 下一个空闲下来的工程师将为您提供支持。如果所有工程师都忙,系统会请求您留言。下一个空闲下来的工程师将回叫您。
- 响应时间(5pm-8am,太平洋标准时间): 留言请求回叫,一名工程师将收到呼叫通知。
- 优势: Emulex每周7天、每天24小时(7x24)提供电话支持。任何时间都可获得快速响应,包括周末和节假日。
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EMEA地区的Emulex SAN交换机技术支持
对于7000和9000系列交换机的服务合同,请发送电子邮件至Anacomp:tsgintl@anacomp.co.uk
Emulex嵌入式产品
联系当地的技术代表,如果联系信息不详,请发送电子邮件至:tech.support@emulex.com |
Online Support - Create a case directly in the Technical Support database.
 | - Response (8am-5pm PST): Hear from an engineer within two business hours and usually within minutes depending on work load.
- Benefits: Create a case quickly and continue to work as we look for a solution. Receive an automated email with a new case number.
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E-Mail Support - Send an E-Mail to tech.support@emulex.com:
 | - Response (8am-5pm PST): Hear from an engineer within two business hours and usually within minutes depending on work load.
- Benefits: Drop a quick E-Mail and continue to work as we look for a solution. Receive an automated email with a new case number.
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Phone Support - Call 1-800-854-7112, follow the voice prompts:
 | - Response (8am-5pm PST): The next available engineer will assist you. If all engineers are busy with customers, you will be asked to leave a message. The next available engineer will return your call. Typical response time is within 2 business hours when leaving a message.
- Response (5pm-8am PST): Leave a message for a call back and an engineer will be notified of your call. Typical response time is 15 minutes to 2 hours depending on work load.
- Benefits: Emulex offers 24 hour, 7 days/week telephone support. Receive fast response any day of the week including weekends and holidays.
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Emulex DownloadsSupport Resources
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Emulex Embedded Products
Contact your technical representative, if contact information is not known E-Mail tech.support@emulex.com |