Emulex产品授权

点击此处获取Emulex授权产品的许可密钥、软件下载和文件资料。

OEM品牌产品的支持

OEM负责为所销售的Emulex产品提供支持，进行驱动程序和软件认证。 点击此处，为OEM产品获取支持。

Emulex品牌产品的支持

联系Emulex的连接技术专家，最大限度地延长数据中心正常运行时间并提高性能。

MyEmulex - 创建一个MyEmulex账户 便可在我们的技术支持数据库中记录并监控自己的支持案例：

响应时间（8am-5pm，太平洋标准时间）: 两小时内（通常只需要几分钟）收到工程师回复，具体取决于工作负载。 优势： 情况有变时自动收到通知，并在我们输入的同时查看案例说明。

电子邮件支持 - 发送电子邮件至tech.support@emulex.com:

响应时间（8am-5pm，太平洋标准时间）: 两小时内（通常只需要几分钟）收到工程师回复，具体取决于工作负载。 优势： 迅速发送电子邮件，在我们寻找合适的解决方案时继续工作。

电话支持 - 拨打 1-800-854-7112,按语音提示操作：

响应时间（8am-5pm，太平洋标准时间）： 下一个空闲下来的工程师将为您提供支持。如果所有工程师都忙，系统会请求您留言。下一个空闲下来的工程师将回叫您。 响应时间（5pm-8am，太平洋标准时间）： 留言请求回叫，一名工程师将收到呼叫通知。 优势： Emulex每周7天、每天24小时(7x24)提供电话支持。任何时间都可获得快速响应，包括周末和节假日。

EMEA地区的Emulex SAN交换机技术支持
对于7000和9000系列交换机的服务合同，请发送电子邮件至Anacomp：tsgintl@anacomp.co.uk

Emulex嵌入式产品
联系当地的技术代表，如果联系信息不详，请发送电子邮件至：tech.support@emulex.com

• Response (8am-5pm PST): Hear from an engineer within two business hours and usually within minutes depending on work load.
• Benefits: Create a case quickly and continue to work as we look for a solution. Receive an automated email with a new case number.

• Response (8am-5pm PST): Hear from an engineer within two business hours and usually within minutes depending on work load.
• Benefits: Drop a quick E-Mail and continue to work as we look for a solution. Receive an automated email with a new case number.

• Response (8am-5pm PST): The next available engineer will assist you. If all engineers are busy with customers, you will be asked to leave a message. The next available engineer will return your call. Typical response time is within 2 business hours when leaving a message.
• Response (5pm-8am PST): Leave a message for a call back and an engineer will be notified of your call. Typical response time is 15 minutes to 2 hours depending on work load.
• Benefits: Emulex offers 24 hour, 7 days/week telephone support. Receive fast response any day of the week including weekends and holidays.

Emulex Embedded Products
Contact your technical representative, if contact information is not known E-Mail tech.support@emulex.com